Issued by: Ro&Yu GmbH
Effective Date: 29.10.2024
Ro&Yu GmbH ("we," "us," "our") is committed to safeguarding the privacy of our users.
This Privacy Policy describes how ACE, a service provided by Ro&Yu GmbH, collects, uses, discloses, and protects personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable European laws.
Ro&Yu GmbH
Address: Getreidemarkt 14/34, 1010 Vienna, Austria
Company Registration Number: 392436m
Contact Email: ace@royu.at
We collect personal data from users in order to provide our services effectively. The types of data we collect and process include, but are not limited to:
Personal Identification Information: Name, email address, postal address, phone number, date of birth.
Financial Information: Bank details, transaction records, billing addresses for payment processing.
Usage Data: IP address, browser type, device information, and interaction data.
Legal Basis for Processing: We process your personal data based on your consent, our legitimate interests in providing and improving our services, and/or for the performance of a contract.
We use collected data to:
- Manage client accounts and enable service functionality
- Process payments, including third-party transaction verification
- Improve service quality and user experience through analysis and user feedback
- Communicate updates, account-related information, and service changes
Personal data is retained for as long as necessary to fulfill the purposes stated in this Privacy Policy. In compliance with tax and legal obligations, certain data may be stored for a minimum of three years.
Upon expiration of the retention period, data will be securely deleted or anonymized.
We work with trusted partners who provide essential services, including payment processing, customer support, and data analysis. These partners have implemented GDPR-compliant security and data processing protocols to ensure the safety of your personal data.
Third-Party Processors:
- Payment Processing Providers
- Analytics Providers (e.g., Google Analytics, if applicable)
- Marketing Partners for targeted communication and advertising
Data Transfer Outside the EU: If your data is transferred to a third country outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
Our website uses cookies to enhance user experience. These cookies allow us to remember your preferences, analyze site traffic, and tailor content.
Types of Cookies Used: Essential cookies, analytics cookies, and marketing cookies.
Managing Cookies: You can adjust your cookie preferences at any time by configuring your browser settings.
Under the GDPR, you have the following rights:
Access: Obtain confirmation on whether your data is being processed, and access your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request the deletion of your data, subject to legal obligations.
Restriction: Restrict processing of your data under certain conditions.
Portability: Request transfer of your data to another data controller in a structured format.
Objection: Object to data processing based on our legitimate interests.
To exercise any of these rights, please contact us at ace@royu.at. We will respond to requests within one month, as required by GDPR.
In the unlikely event of a data breach that may result in a high risk to your rights and freedoms, we will notify you and the relevant regulatory authorities promptly, in compliance with GDPR guidelines.
We implement strict security protocols to protect your data from unauthorized access, alteration, or destruction. These measures include encrypted storage, access controls, and regular audits to ensure data integrity.
We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements or our data processing practices. Any updates will be posted on our website, and we encourage you to review this Policy regularly.
We implement strict security protocols to protect your data from unauthorized access, alteration, or destruction. These measures include encrypted storage, access controls, and regular audits to ensure data integrity.
Company Name: Ro&Yu GmbH
Registered Address: 1010 Wien, Getreidemarkt 14/34, Vienna, Austria
Company Registration Number: 392436m
GLN: 9110018040026
Contact Email: ace@royu.at